Privacy Policy

1. Introduction

SyncMintLabs ("we," "our," or "us") is committed to protecting the privacy and security of the personal information we collect from our website visitors, customers, and users of our Shopify applications and integration services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website syncmintlabs.com, use our applications, or engage our services.

By accessing our website or using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or install our applications
• Fill out contact forms or request information
• Subscribe to our newsletter or marketing communications
• Request customer support or technical assistance
• Participate in surveys, promotions, or other interactive features

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Account credentials (username, password)
• Payment and billing information (processed through secure third-party providers)
• Communications and correspondence with us

2.2 Shopify Store Data

When you install and use our Shopify applications, we may access and process certain data from your Shopify store, including but not limited to:

• Store configuration and settings
• Product information (titles, descriptions, prices, inventory levels, images)
• Order data (order details, line items, fulfillment status, shipping information)
• Customer information (names, email addresses, order history, addresses)
• Financial data (transactions, refunds, payment status)

The specific data accessed depends on the functionality of the application and the permissions you grant during installation. We only request access to data that is necessary for the application to function as described.

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• Device information (IP address, browser type and version, operating system)
• Usage data (pages visited, time spent, click patterns, referring URLs)
• Location data (country, region, based on IP address)
• Cookie and tracking technology data (as described in Section 5)

2.4 Third-Party Integration Data

When you use our integration services to connect Shopify with third-party platforms (such as Zoho, QuickBooks, or HubSpot), we may process data that flows between these systems. This data is processed solely to facilitate the integration functionality you have requested.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our applications and services
• Account Management: To create and manage your account, process transactions, and send related communications
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Communication: To send updates, security alerts, and administrative messages
• Marketing: To send promotional communications (with your consent where required)
• Analytics: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address fraud, security breaches, and technical issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support)
• Integration Partners: With third-party platforms you choose to integrate with (e.g., Zoho, QuickBooks), as necessary to provide integration functionality
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect our rights, privacy, safety, or property, and that of our users and the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze website traffic and usage patterns
• Deliver relevant advertising (if applicable)

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website and services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure development practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary based on:

• The nature of the information and purpose of processing
• Legal obligations to retain data
• Statute of limitations for potential legal claims
• Business requirements

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

8.1 General Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@syncmintlabs.com.

8.2 GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

Our legal bases for processing include:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your consent (where applicable)

8.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information as defined by the CCPA.

9. Third-Party API Usage

Our applications integrate with various third-party APIs and services, including:

• Shopify API for store data access and management
• Zoho APIs for CRM, Books, and Inventory integration
• QuickBooks API for accounting synchronization
• Xero API for financial data sync
• Payment processor APIs (Stripe, PayPal, Razorpay)

When using these integrations, your data may be processed by these third-party services according to their respective privacy policies. We encourage you to review the privacy policies of these services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with recipients
• Ensuring recipients maintain adequate security measures

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending notification via email for significant changes
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SyncMintLabs
Amrit Nagar, Dewas
Madhya Pradesh, India

Email: privacy@syncmintlabs.com
General Inquiries: hello@syncmintlabs.com
Support: support@syncmintlabs.com

We will respond to your inquiry within 30 days.

14. Disclaimer

This Privacy Policy is provided for informational purposes. While we strive to ensure accuracy, this document does not constitute legal advice. For specific legal guidance regarding data protection and privacy, please consult with a qualified legal professional.

Our applications and services are provided "as is." We make no warranties regarding the security of data transmission or storage, and we disclaim liability for any unauthorized access to your personal information resulting from circumstances beyond our reasonable control.